Shipping & Returns

Shipping

Putters are assembled to order and typically ship within 3 business days of a completed order. Some delays may occur during unusual circumstances but are not typical. Pre-orders and items noted to be backordered, or are not currently in stock, will ship as soon as inventory is replenished.

Please note: Shipping is not available to all countries or locations. Customs policies and fees vary from country to country. International shipping does not include customs or duties imposed by each country, so if your particular country imposes a duty or customs fee, they will charge you independently from our shipping fee.

Returns

LEAN LOCK is a commitment to changing how you putt, which is why every putter purchase includes an unprecedented set of educational and support resources at no additional cost. It includes the 30-day Master Class in Putting video series, which has proven to be a good, expected timeline for making the initial change.

We do not currently offer a "try it out" period and, with few exceptions, we do not accept returns or provide refunds for items purchased through our website.

Any return that is pre-authorized by us requires that a Return Merchandise Authorization (RMA) number has been issued. Please email info@leanlockputting.com to request an RMA.

Products returned without prior authorization will not receive a refund and will not be returned to you. Pre-authorized returns that show obvious signs of use, damaged or missing parts for reasons not due to our error, missing head covers, books, etc. will not receive a refund.

REFUNDS (if applicable)

Once your return is received it will be inspected. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days. Shipping costs are non-refundable.

If your return is rejected and you wish to have the product returned to you, you will be responsible for paying for the return shipping, plus a 10% processing fee.

 EXCHANGES (if applicable)

If you wish to exchange an unused, un hit LEAN LOCK Putter for another one (different length, model, etc.), send us an email explaining your request to info@leanlockputting.com. We will make every effort to accommodate your wishes.

To return your product, you should ship your product to:

Lean Lock Putters
9 Oak Point Drive
Fernandina Beach, FL 32034

You will be responsible for paying for your own shipping costs for returning your item for any reason.

If you are shipping an item over $75, please use Fed Ex or UPS so there is a real time tracking method. If shipped by USPS we cannot guarantee it will get to us.

 

*The following policy applies to purchases made during our Black Friday and CyberWeek special between November 9 - December 15, 2022 (only):

To allow a reasonable amount of time to make the transition to LEAN LOCK, we ask that you use the provided resources and practice with your LEAN LOCK putter for 30 days.

If, after 30 days (not before) and no more than 45 days from the date of purchase, you are not satisfied with your results, your putter may be returned for a refund.

All returns must be pre-authorized by us, and require that a Return Merchandise Authorization (RMA) number has been issued. Please email info@leanlockputting.com to request an RMA.

No RMA’s will be issued for requests made earlier than 30 days, or more than 45 days, after the delivery date.

Products returned without prior authorization will not receive a refund and will not be returned to you. Only products purchased directly from LEAN LOCK Putters are eligible for return.