Shipping & Returns

Shipping

Putters are assembled to order and typically ship within 3 business days of a completed order. Some delays may occur during unusual circumstances, but are not typical. Pre-orders and items noted to be back-ordered, or are not currently in stock, will ship as soon as inventory is replenished.

Please note: Shipping is not available to all countries or locations. Customs policies and fees vary from country to country. International shipping does not include customs or duties imposed by each country, so if your particular country imposes a duty or customs fee, they will charge you independently from our shipping fee.

Returns

Returns are allowed within 30 days of delivery for unused, un-hit items only.
There will be a 10% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, unaltered packaging; including shrink wrap.

To complete your return, we require Return Merchandise Authorization (RMA).
Please email info@leanlockputting.com to receive RMA.

There are certain situations where only partial refunds are granted: (if applicable).

Clubs with obvious signs of use, damaged, altered or missing packing or missing parts for reasons not due to our error are not eligible for refunds. Books purchased individually are not eligible for returns or refunds. Any item that is returned without an RMA or more than 30 days after delivery will not be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days. There will be a 10% restocking fee for all products. Shipping costs are non-refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at and speak with accounting

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only exchange/replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@leanlockputting.com describing the defect or damage to receive an RMA.

Shipping

To return your product, you should mail your product along to:

Lean Lock Putters

c/o Brian Tennyson Promotions LLC

9 Oak Point Drive

Fernandina Beach, FL 32034

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please use Fed Ex or UPS so there is a real time tracking method. If shipped by USPS we can not guarantee it will get to us.